Echelon was appointed to review East Devon District Council's (EDDC) existing service delivery model for repairs, voids and planned works and to consider potential alternative delivery models including outsourced, shared service models, joint ventures and limited liability partnerships and wholly-owned subsidiaries.

A multi-stakeholder workshop identified three primary drivers – greater control over the service, cost savings and efficiencies and incentives for service improvement. As well as identifying objectives and aspirations for the future, it highlighted strengths and weaknesses with the existing service delivery model. Following the detailed options appraisal, it was decided to procure an integrated asset management contract with a single provider with refinement of the new delivery model through dialogue.

It was recommended that EDDC extend its existing contracts and then enter into a contract with a single service provider for a minimum of 10 years, building a series of recommendations into the new delivery model. The council successfully managed to extend its existing contracts and procured a new integrated contract, through competitive procedure with negotiation, which went live on 1 February 2019. The 10-year contract to deliver repairs, voids and planned works through a single contractor will have an option to extend for a further five years and will be worth up to £95 million.