“Echelon’s invaluable support helping me to deliver the competitive dialogue process has enabled Home Group to appoint a contractor to deliver our new wholly owned subsidiary. Thanks to the team’s unwavering commitment I was able to deliver the tender process to tight timescales, meeting deadlines that always looked challenging. I am very grateful for their support, patience and, above all, professional knowledge and advice.”

Sarah Roberts, Senior Procurement Category Manager, Home Group

“Echelon has been a pleasure to work with and has done a fantastic job in leading the procurement of our new out-of-area asset management contract. This bespoke, tailored service delivered to some of our most vulnerable customers allows us provide specialist repairs, voids and planned maintenance across our national stock. Industry best practice, from procurement to operations, is a common theme that’s run throughout the project. The project management has been second to none, and Echelon has consistently been available for any ongoing queries throughout.”

Philip McNulty, Senior Contracts Manager – Property Services, Progress Housing Group

“We’ve been working with Echelon for 12 months. Their knowledge and detail around the complexity of procurement processes within the sector have been pivotal in helping us understand and document how to get the very best out of a new supplier selection. They really take the reins and have guided us though challenging situations with ease, this also helped prospective bidders. The Echelon team have worked closely with us to ensure we have the right tools and skills to make detailed decisions, and we continue to learn from them.”

Adam Taylor, Repairs Business Programme Manager, RHP

“Echelon provided an excellent support role to the five organisations that are the Greener Futures Partnership (GFP) on a complex time pressured procurement. The procurement process they facilitated on behalf of GFP was professionally managed and promises to deliver benefits to partnership members and the wider sector.”

Greener Futures Partnership spokesperson

“Echelon has been a brilliant partner who helped guide, support and motivate us through a complex procurement and mobilisation, keeping us on the straight and narrow, answering our wide-ranging questions and bringing humour and fun to the table. And one can’t forget the fab shoes and suits! But in all seriousness, we would not have accomplished what we did without them. There were multiple decision points, new models to get our heads around and differing personalities to contend with. Echelon helped us navigate this and get to a great outcome.”

Lucy Graley, Executive Director of Operations, RHP

“We’ve worked extensively with Echelon over the past five months. We needed to change our repairs contractor in a tight three-month period. Echelon advised us on the current market position, approached several contractors to assess capacity to tender and supported us in the selection of the new contractor, as well as the implementation and mobilisation of the new contract.

“This included support and technical expertise on commercial arrangements, development of the new cost model, reviewing operational procedures and development of contractual KPIs. Over and above this Echelon supported the new relationship, facilitating meetings and working with all parties to resolve challenges.

“PA Housing wouldn’t have been able to achieve the successful procurement and mobilisation of the repairs contract, serving over 12,000 homes across London/South East without Echelon’s expertise and support.”

Ian Watts, Strategic Projects Director, PA Housing