Effective Tenant Engagement Procurement Toolkit

Co-created by Echelon Consultancy and Tpas, the tenant engagement experts, the Effective Tenant Engagement Procurement Toolkit is a practical, accessible guide designed to help social housing providers embed meaningful tenant engagement into every stage of the procurement process.

This toolkit combines Echelon’s extensive procurement expertise with Tpas’s passion and leadership in tenant engagement to deliver a resource that empowers landlords and tenants alike to collaborate on designing, procuring, and delivering services that drive change.

At Echelon, we’re passionate about involving tenants in the procurement process. We believe that tenants should play a central role in service design and delivery – from early-stage scoping and question setting, to evaluating bids and ongoing contract scrutiny, tenant engagement is not just a tick-box exercise – it’s the foundation of meaningful procurement.

With the Procurement Act 2023 marking one of the biggest shakeups to procurement law in a generation, there’s never been a more important time to rethink how procurement works – not just in terms of compliance, but in building services shaped by the people who use them. This toolkit is designed to help your organisation embed the tenant voice into procurement strategies, improve service quality and accountability, create trust and transparency between tenants, landlords, and contractors, and more.

You can access the toolkit for free below.