Effective Tenant Engagement Procurement Toolkit
Co-created by Echelon Consultancy and Tpas, the tenant engagement experts, the Effective Tenant Engagement Procurement Toolkit is a practical, accessible guide designed to help social housing providers embed meaningful tenant engagement into every stage of the procurement process.
The first edition of the toolkit set out the practical case for involving tenants in the procurement of housing services and works.
Since then, the operating environment for social landlords has continued to change, with a much stronger emphasis on transparency, accountability, tenant influence, complaints learning, and the safety and quality of homes.
The toolkit was updated in July 2026 to reflect important changes in legislation, regulation and sector practice that affect how landlords design, procure, manage and monitor services, such as the strengthened consumer regulation regime, the statutory Complaint Handling Code, the implementation of Awaab’s Law, and the practical application of the Procurement Act 2023.
Together, these developments mean that tenant engagement must be more than consultation. Landlords need to be able to evidence how tenant insight has shaped service requirements, procurement decisions, contractor expectations, mobilisation, performance monitoring and ongoing improvement.
The 2026 toolkit places greater emphasis on evidence, impact and follow-through, asking not only “Were tenants engaged?” but “What changed as a result?”
At Echelon, we continually advocate for the full involvement of tenants during all parts of a procurement process. Our team have worked closely with tenants across numerous projects and have refined a set of services specifically tailored to their needs and requirements.
The toolkit combines Echelon’s extensive procurement expertise with Tpas’s passion and leadership in tenant engagement to deliver a resource that empowers landlords and tenants alike to collaborate on designing, procuring, and delivering services that drive change.
Click here to download your copy of the Toolkit.
