Charnwood Borough Council awarded Fortem a five-year contract to deliver improvements to homes across the borough following a rigorous tender process. Echelon delivered joint training to council and contractor employees who would be delivering the contract on the ground.

Echelon ran workshops to help Charnwood employees to understand how the contract would work in practical terms and looking at what was going to be done differently. It covered areas including governance arrangements, levels of authority and dealing with disputes. Following the training sessions, Echelon produced a handbook, providing employees with a reference document outlining the main areas of the contract.