After working with Croydon Council to reprocure the majority of its asset management-based contracts, Echelon facilitated a training and development programme. The aim was to provide instruction on the new contract requirements to the employees involved in delivering them.

Echelon delivered process mapping workshops to improve and embed processes and a series of presentations and interactive workshops. These covered areas such as the contract principles and the roles and responsibilities of individuals, as well as addressing the key issues relative to the different workstreams. Workshops were held to introduce teams to the new commercial model and to train them on the Price Per Property and Price Per Void models that had been introduced. Echelon also supported the council with the implementation of its new IT system, as all of the new contracts are IT driven.

Since the implementation of the contracts Echelon’s Commercial Manager has spent several days a week based at Croydon Council, supporting council staff to embed the changes. The programme is being delivered on time and within budget.