Effective Tenant Engagement Procurement Toolkit updated for 2026 

Echelon and Tpas have updated their Effective Tenant Engagement Procurement Toolkit for 2026, to reflect the strengthened consumer regulation regime.

The first edition combined the expertise of Tpas in tenant engagement with Echelon’s deep understanding of procurement, to set out the practical case for involving tenants in the procurement of housing services and works. Since then, the operating environment for social landlords has continued to change, with a much stronger emphasis on transparency, accountability, tenant influence, complaints learning, and the safety and quality of homes.

The updated version reflects important changes in legislation, regulation and sector practice that affect how landlords design, procure, manage and monitor services, reflecting the strengthened consumer regulation regime, the statutory Complaint Handling Code, the implementation of Awaab’s Law, and the practical application of the Procurement Act 2023. 

Together, these developments mean that tenant engagement must be more than consultation. Landlords need to be able to evidence how tenant insight has shaped service requirements, procurement decisions, contractor expectations, mobilisation, performance monitoring and ongoing improvement. 

The 2026 toolkit places greater emphasis on evidence, impact and follow-through. The most important question is no longer simply whether tenants were invited to take part. It is whether their involvement made a difference. 

Download your copy here and make sure that effective tenant engagement is at the heart of your organisation.