Putting tenant voice at the heart of the conversation at Tpas National Tenant Conference 2026

The Echelon team joined housing professionals and residents from across the sector at the Tpas National Tenant Conference 2026, sharing insights and practical tools to help strengthen tenant engagement and ensure residents have a meaningful voice in decisions affecting their homes and communities.

As a headline sponsor of the two-day event, held on 14 and 15 July, Echelon welcomed delegates to its stand, where the team shared copies of the updated Effective Tenant Engagement Procurement Toolkit, developed in partnership with Tpas England.

Revised for 2026, the Toolkit provides practical guidance to help housing providers embed tenant engagement throughout the procurement process, ensuring residents have opportunities to influence decisions about the services they receive.

The conference brought together tenants, housing providers and sector experts for a programme of discussions and workshops exploring the importance of resident involvement, accountability and meaningful engagement.

A recurring theme throughout the event was the need to ensure that the voices of those directly affected by housing policies and services are not only heard but actively shape decision-making.

Echelon Managing Director Aaron John contributed to the programme with a session entitled Tenant Voice at the Table: Strengthening Governance & Assurance.

His presentation explored how tenant insight and lived experience can strengthen governance, improve accountability and support better outcomes for residents, highlighting the importance of moving beyond consultation to ensure tenant perspectives are embedded in organisational decision-making.

Echelon and Echelon Improvement Partnerships‘ Team Members Dominic Baxter, Jane Wood and Katie McVea were also on hand throughout the conference to speak to delegates about the Group’s work supporting housing providers to put residents at the heart of procurement, governance, asset management and service improvement.

The event provided a valuable opportunity to exchange ideas, share best practice and explore how housing organisations can build stronger relationships with residents and create more meaningful opportunities for involvement.

You can download a copy of the Effective Tenant Engagement Procurement Toolkit here.